Lost data? We are here to help

Talk to a recovery expert, right now.

The fastest way to save your data is to pick up the phone. Free advice, a free evaluation within 4 hours of receipt, and a fixed price quote before any work begins. No data, no fee.

Call 0800 043 3282 Request a quote online

Data Recovery Helpline

0800 043 3282

Free to call. Speak to an advisor about your failed media and get honest advice before you spend a penny.

What to include in your enquiry

  • The media type: hard drive, external drive, memory card, USB stick, RAID 0/1/5/6 or server.
  • The symptoms: clicking sounds, not detected in BIOS, no power, deleted files, or anything else you noticed.
  • How urgent it is: emergency, rapid or economy turnaround.
  • The drive's history: tell us if it has been opened previously or sent to another company.

Send in or visit the lab

DTL Group
C5 Business Centre
C5 North Road
Bridgend Industrial Estate
Bridgend, CF31 3TP

Leave the M4 at Junction 35, signposted Bridgend, and follow the signs for Bridgend Industrial Estate. Around 35 minutes from Cardiff Airport, or a 5 minute taxi from Bridgend train station.

Cannot get to Bridgend? Free collection is available from every major town and city in the UK, from Aberdeen to York, with free return postage.

Request a fixed price quote

Tell us what happened and we will come back with a clear, no-obligation quote. Prefer to talk? Call 0800 043 3282.

Thank you. Your enquiry is with our recovery team and we will come back to you shortly with a clear, no-obligation quote. Need to speak to someone now? Call us on 0800 043 3282.

Your information will only be used to respond to your enquiry. It will never be sold on to a third party.

Before you send anything

Just lost data? Do this. Not that.

What you do in the first few minutes after a failure can decide whether your data survives. Follow these rules while you get in touch.

Do

  • Shut the system down. Every minute of further operation can reduce what is recoverable.
  • Leave recovery to a professional when the data is critical. This is specialist knowledge earned over years, not something in a book or on the internet.
  • Choose a lab with class 100 clean facilities before letting anyone open your media.
  • Only if the media is physically sound and the files were simply deleted: take a clone first before attempting anything yourself.
  • Call us on 0800 043 3282 for free advice before you act.

Don't

  • Never use recovery software on a drive with symptoms of mechanical failure. It can destroy what is left.
  • Never open a hard drive. Not even a peek. Platters are ruined by ordinary air and dust.
  • Never recover data to the same physical drive it was lost from.
  • Never rattle, bang, squeeze or change the PCB of a failed drive.
  • Never let a colleague or friend convince you they know how to perform data recovery.

The sooner we talk, the more we save.

Power the device down and call us now. Free advice, free evaluation within 4 hours of receipt, and a fixed price before any work begins.

Call 0800 043 3282 Request a quote online
Free 4-hour evaluation From £79 fixed price No data, no fee Free UK collection
Call now Get a quote